×
CATEGORIES

14-day return

  1. Goods purchased on the frog.ee online store are covered by a 14-day return warranty starting from the date of purchase. The consumer has the right to cancel the order within 14 days of purchase. The consumer must return the item to the seller no later than 14 days after the termination of the purchase agreement.
  2. To initiate a return or exchange of a product, it is necessary to provide the original receipt or purchase receipt.
  3. To return a product, it is necessary to fill out a form.
  4. The returned product should not be damaged, should maintain its original appearance (labels, protective film, and serial number on the packaging should not be damaged), and should not have been used. All returned items must have authentic labels, protective packaging, and the same additional components as they were sold with. The returned product should be in its original packaging (with instructions and warranty card if delivered with the product), with the same contents as it was purchased. Any gifts received with the product must also be returned.
  5. Returns are not accepted for computer games (discs and electronic codes) and software.
  6. The right of return does not apply according to the Consumer Protection Act § 53, paragraph 4, to the following services or goods:
    • Goods delivered to the consumer in sealed packaging that cannot be returned for health or hygiene reasons if the packaging is opened after delivery;
    • Goods that, by their nature, are mixed with or merged with other goods after being delivered and cannot be separated thereafter;
    • Goods delivered to the consumer in closed packaging that are not suitable for return due to health or hygiene reasons and were opened after delivery (e.g., headphones, epilators, razors, etc.);
    • Audio and video recordings or computer software in sealed packaging, if the consumer has opened it;
    • Other goods and services provided in Section 4 of the Consumer Protection Act § 53, not specifically mentioned in this paragraph.
  7. If the returned item is part of a set of multiple items, the entire set must be returned. If the return conditions are not met, the online store frog.ee reserves the right to refuse to accept the returned item and refund the purchase amount.
  8. The refund for the returned item will be made to the customer's bank account no later than 14 days from the date of receiving the return request. The seller may refuse a monetary refund until the customer returns the items that were the subject of the contract or provides evidence that they have been returned.
  9. When returning an item, the frog.ee online store reserves the right to request payment for transportation costs up to 10 euros from the customer and deduct these transportation costs from the refunded amount.

The 14-day return policy does not apply to legal entities.

All disputes arising during the compliance with the general terms and conditions and the conditions of the frog.ee online store's order are attempted to be resolved through negotiations. If the parties fail to reach an agreement, the disputes are resolved in accordance with the laws of Estonia. To resolve disputes, the customer has the right to turn to the Consumer Disputes Committee to protect their rights, the information of which can be found HERE, or to the EU Online Dispute Resolution platform, which is located HERE.